Refund Policy

1. Overview

BistroConnect is committed to customer satisfaction. This Refund Policy outlines the conditions under which refunds may be issued for consulting services purchased through our platform.

2. Refund Eligibility

2.1 Eligible for Full Refund:

• Payment made but no consultant assigned within 7 business days
• Service not initiated within agreed timeline without valid reason
• Technical issues on our platform preventing service delivery
• Duplicate payments or billing errors

2.2 Eligible for Partial Refund:

• Project cancellation after consultant has begun work (prorated based on deliverables completed)
• Significant delays caused by consultant (after admin review)
• Substandard deliverables not meeting agreed specifications (determined by admin review)

2.3 Not Eligible for Refund:

• Change of mind after consultant assignment and work commencement
• Customer-caused delays or failure to provide necessary information
• Approved deliverables that customer later decides they don't want
• Services already completed and delivered
• Requests made more than 30 days after service completion

3. Refund Request Process

Step 1: Submit a refund request through your customer dashboard or email info@chef-hire.in

Step 2: Provide the following information:

• Order/Transaction ID
• Detailed reason for refund request
• Supporting documentation (if applicable)

Step 3: Our team will review your request within 5-7 business days

Step 4: You will receive an email notification of the decision

4. Refund Timeline

• Review Period: 5-7 business days
• Processing Time: 7-14 business days after approval
• Credit to Account: Depends on your payment method and bank processing time (typically 5-10 business days)

5. Refund Method

Refunds will be processed to the original payment method used for the transaction. If the original payment method is no longer available, we will work with you to arrange an alternative refund method.

6. Dispute Resolution

If you disagree with our refund decision:

• You may request a review by emailing info@chef-hire.in
• Provide additional evidence or context
• A senior team member will conduct a final review within 7 business days
• The decision from this review will be final

7. Cancellation Before Payment

Customers may cancel quotation requests at any time before payment without penalty. Once payment is made, this refund policy applies.

8. Service Modifications

If you wish to modify your project scope after payment, contact your assigned consultant and admin. Additional charges may apply for expanded scope. Reduced scope may not result in refunds if work has already been completed.

9. Quality Guarantee

All deliverables undergo admin review before being released to customers. If you believe deliverables don't meet the agreed specifications:

• Report the issue within 7 days of delivery
• Provide specific feedback on deficiencies
• We will work with the consultant to address concerns
• If issues cannot be resolved, partial or full refund may be issued

10. Exceptional Circumstances

In cases of force majeure, natural disasters, or other exceptional circumstances affecting service delivery, BistroConnect will work with customers on a case-by-case basis to find fair solutions, which may include refunds, credits, or rescheduling.

11. Contact Information

For refund-related questions: